Cancellation Policy

Classes (in-person and Zoom)

All classes are subject to a 24 hour cancellation window to avoid charge. Short notice changes or cancellations under 24 hours will be charged as if you had attended your booked session. Please make any cancellations directly from your confirmation email to leaannfurphy@gmail.com Please do not cancel by phone unless it’s a true emergency.
You may switch private sessions from in-person to Zoom in the case of unforeseen circumstances, prior to 08.45 on the morning of your session.
Classes are subject to a minimum of 6 to run. However, if 24 hours before the class there is insufficient numbers we will contact you to either reschedule or upgrade your session to a private session for an additional fee.
All classes, including Zoom classes, that are booked in advance are non-refundable from 7 days prior to the start of the course. If you are unable to attend an in-person session, subject to availability you may switch to an alternative class
Anyone booked on a Zoom class but unable to participate live will receive the recorded class, which will act as a catch up.
We do not offer credits or refunds in lieu of catch up classes and are not able to roll catch ups over into subsequent courses.

Privacy Policy And GDPR Requirements

What information do we ask for, why and where do we keep it?

When you enquire about or book a class, workshop or therapy with us we will hold your name, phone and email details. This is so that we can contact you about your bookings. This information is kept on our booking system.

When we start to work with you we ask for your relevant medical history – this is kept on the booking system

We also hold your postal address on your new client intake form which allows us to contact you by post if you do not provide an email address and to provide you with personalised information about travelling to classes if we are aware of disruption. If you are working with us on Zoom, having your location will allow us to respond swiftly in the unlikely case of an emergency.

We ask for your date of birth as this may be relevant to tailoring your practice and we also keep emergency contact details in case of an emergency whilst working with you in person or via Zoom.

Who can access your information?

You can ask to see the information we hold for you at any time. Only you and Lea-anne Furphy Yoga can access this information and it will be used to inform your practice and handle your bookings and payments. We do not share any of this information with any third party.

If you are under the care of another practitioner, be that a doctor or manipulative / physical therapist we will ask that you pass on any relevant information rather than us speaking to them directly, unless both parties have your express permission.

Your “Right to be Forgotten”

You have the right to remove consent at any time, please inform your teacher and your details will be removed from the system. Please note that we are obliged to retain any teacher notes about your practice for 7 years in order to comply with our insurance requirements.

Agreement

We will ask you to sign a clear agreement to our use of your data as described above when you start working with us or opt into a service.

Newsletter opt-in

We will ask for a separate consent if you wish to receive our newsletters, with priority updates about course renewals, workshops or new services for example. You can withdraw consent for this at any time independently of us holding the information we need to serve you as a client.